Terms and Conditions
Effective Date: July 1, 2025
Last Updated: July 1, 2025
Welcome to our website. By accessing or using this site, you agree to the following Terms and Conditions. If you do not agree, please do not use this site.
1. Services Provided
This website provides information about mental health counseling, coaching, and related personal development services offered by EMCounseling. Use of this site or its content does not establish a therapist-client relationship or a coaching contract unless explicitly agreed upon in writing.
2. Therapeutic Relationship Disclaimer
Engaging with content on this site, submitting a contact form, or scheduling a consultation does not establish a therapeutic relationship. A formal therapist-client relationship is only formed after both parties sign an informed consent agreement and complete intake documents via our secure client portal.
3. Coaching Services
Coaching services provided through this site are not a substitute for mental health care, medical treatment, or diagnosis. Coaching is intended for personal growth, identity work, and goal-setting. It does not include treatment of mental health disorders or crisis support.
4. HIPAA Compliance
We protect health information using HIPAA-compliant platforms for all therapy services. Please refrain from sharing personal health details through our general contact forms or unencrypted email. Clinical communication should occur only through our secure client portal (SimplePractice).
5. Not Medical or Crisis Services
The content on this site is for informational and educational purposes only and is not intended to diagnose, treat, or prevent any condition. If you are in crisis or experiencing an emergency, call 911 or your local crisis line immediately.
6. User Responsibilities
By using this website, you agree to:
- Provide accurate information when completing forms
- Refrain from unlawful or abusive use of this site
- Use the content for personal, non-commercial purposes only
- Not attempt to gain unauthorized access to any part of the website or systems
7. Payments, Refunds, and Cancellations
When you purchase services (including therapy, coaching, group programs, or digital products) through this website or linked platforms:
- Payment is due at the time of service unless otherwise stated
- Cancellations must follow our published cancellation policy
- Missed appointments or late cancellations may be charged in full
- Group programs and digital products are non-refundable unless otherwise stated
We reserve the right to update payment and refund terms at any time.
8. Digital Programs and Groups
Access to any digital content, group coaching, or workshops is for individual use only. Sharing logins, downloadable materials, or recordings is prohibited. We reserve the right to revoke access if terms are violated or community guidelines are not followed.
9. Email Communications and Data Retention
If you opt into our newsletter or submit a form, we may contact you with relevant updates, insights, or service information. You may unsubscribe at any time. Submitted form data and contact information may be retained for up to 7 years in accordance with legal and operational requirements.
10. User-Generated Content
Any content submitted to this website (including testimonials, blog comments, or messages) may be used for marketing or educational purposes with identifying information removed unless you’ve given explicit consent. We reserve the right to remove inappropriate or offensive content.
11. Third-Party Tools and Links
Our site may link to or integrate third-party tools, including but not limited to:
- Scheduling systems (e.g., SimplePractice, Calendly)
- Payment processors (e.g., Stripe through SimplePractice)
- Communication platforms (e.g., SimplePractice, Gmail)
We are not responsible for the privacy practices or policies of third-party providers. We encourage you to review their terms before submitting any personal information.
12. Intellectual Property
All content on this site—including text, images, branding, design, videos, and downloadable materials—is the property of EMCounseling and is protected by copyright and intellectual property law. You may not reproduce or reuse any part of the site without express written permission.
13. Limitation of Liability
We make no guarantees regarding the accuracy or effectiveness of any information on this site. By using our site, you agree that we are not liable for any damages—direct, indirect, incidental, or consequential—resulting from your use of this site or our services.
14. Modifications to Terms
We reserve the right to update or modify these Terms at any time. Continued use of the site after changes are posted constitutes your acceptance of the revised Terms.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law principles.
16. Contact
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: info@EMCounseling.org
Business Name: EMCounseling
Mailing Address: 9650 Commerce Drive, Suite 513, Carmel, Indiana 46032